I saw an item on your social media page, but why can't I find it on your website?
From time to time items are removed from my website and may be no longer available. This could be be due to the item being discontinued by the manufacturer.
Where are your products produced?
To provide a wider assortment of offerings, my products are sourced from various regions across the USA. My tees are printed locally by a small business right here in the San Diego Area. In like manner, most of my embroidered products are also done by a small business in the area as well. Be assured that when ordered, each item is custom-printed or embroidered with great care and love. Please note: because I use multiple vendor partners, your order may be split across multiple shipments.
My t-shirt arrived with some kind of residue on it, what is that?
When you receive your item, you may notice some discoloration or off white residue on your apparel. Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle.
I did not receive all of my items in my order, what should I do?
I use multiple local vendors to aid in producing my products. As such, some items may ship separately. If you still do not receive the remaining items of your order within 7 days, please send an inquiry using the Contact page.
Do you allow retailers to carry your brand?
Absolutely! If you are interested in becoming an affiliate partner, please use the Contact page and send me an inquiry. I'd love to talk with you and provide additional information!
How secure is the ordering process?
You can shop with confidence and peace of mind as our store is powered by Shopify which provides a secure and encrypted checkout experience. You will notice that the "Shopify Secure" logo is proudly displayed at the bottom of my website.
What is your store's return and exchange policy?
Unfortunately, due to the nature of custom printed/embroidered merchandise, items can not be returned due to incorrect sizing or change of heart. Please double check sizing and color configuration prior to placing your order. You can view the size information in the product description. With that said, defective products will be replaced at no cost! Please use the “Contact” form or email us at info@ThineNotMine.com and send us a message if you receive a defective item!
Where can I view sizing information?
You can view the size information in the product description.
What if something is wrong with my order?
If you have a problem with an order, please contact me directly at info@ThineNotMine.com or via the Contact page.
When can I expect to receive my order?
Each item is custom-printed or embroidered with great care and love. As such, most orders are processed within 10 business days and may take 3-5 business days to arrive depending on the efficiency of your local postal service.
How should I care for my t-shirt?
Cold Machine Wash (Mild detergent only). Do not iron directly over the design. Prior to first wash, do not iron on the area around the design as well. It is advised to turn the garment inside-out then iron in the area where the graphic resides. Do not use bleach on the garment. Do not dry clean the garment. Also, to ensure color quality and to minimize fading of your design, please laundry your garment inside-out.
I have additional questions, how best can I get in contact with you?
That perfectly fine. Please use the Contact page to send us your inquiries. You can also email us directly at info@ThineNotMine.com. We look forward to hearing from you!